Guest Marketing data can be used for a Review Request. You have the possibility to use your Guest Marketing data to send a Review Request to these users.
Follow the steps below:
1. Log in to the SO Connect dashboard
2. Proceed to the "Review Request" tab.
3. Select the "Create New Campaign" option in the top right-hand corner.
4. Now you have the choice between different platforms.
5. After you have chosen your platform, you can select what to do with Negative feedback. You have three options:
- Send to private survey: feedback will be captured by SO Connect's own survey and will be directed to the email address listed below.
- Send to review platform: Feedback will be redirected towards the review platform selected above. both positive and negative feedback will be sent towards the platform of choice.
- You can also create your own survey where you wish to capture negative feedback, we'll simply redirect to your custom survey, list the URL below and you're set.
6. The next step is to choose your own banner. You also have the possibility to leave it as it is.
7. Then choose your recipients. You can choose to send this Review Request to your Guest Marketing visitors or to import your own addresses.
8. Finally, select "Save".