In this article, we will explain the different statuses that are possible when adding or changing a platform URL for your location or competitors.
There are a three different statuses, regarding adding/changing platform URL's in the Review Management settings page.
ready (green): the channel is okay and ready to use
pending (blue): the data is going to be retrieved from the channel
error (red): the data is not available for the specified channel or it was not possible to process the channel after three hours of adding or changing it
If an error has occurred, The wrong platform URL has probably been used. Please contact us to set up the correct URL.