How do I cancel my account?

Please attend to the following when cancelling your contract. 

Three Months Notice

You must give three months notice in order to cancel an automatic renewal of your contract.  If you do not give notice within the specified period, the contract is renewed for a year. Hence, please provide your full contact details and name of the location when cancelling. 

How to submit a cancellation

You can send an e-mail to cancellations@soconnect.com. Emails that have been delivered prior to the three month window before the end of the contract will always be cancelled at no cost. 

The email should include the following details, in order for it to be processed smoothly:

- Phone number (contact about the cancellation)
- Client name (legal entity name)
- Hotspot number (can be found on the backside of the device)
- Reason to leave (optional)
- Last invoice (optional)

It is also possible to write a letter to the following address:

SO Connect B.V.
Leidsegracht 107
1017 ND Amsterdam

We will take care of the cancellation procedure from there on out. Someone will pick-up the router after your subscription has finished.