Overview of possible scenarios
For us to be able to keep your location data updated, a Google My Business profile needs to be created, verified, and connected to Listings.
What needs to happen next, depends on the current state of each/your location(’s) Google My Business profile. But don’t worry, we have compiled an overview for you covering all options. We will guide you step-by-step through the process.
Please start with step 1 for any of the following cases:
- Creating and verifying a new Google My Business profile
- Verifying an existing Google My Business profile managed by you
- Connecting a Google My Business profile managed by you
- Connecting a verified Google My Business profile managed by someone else (requesting access)
Please start with step 1 and then move to step 7b for the following case:
- Connecting a Google My Business Profile managed by a franchisee, a regional manager or another third party
Step-by-step guide to connect your GMB profile
Step 1: Connect
Go to the Channels page of the respective location and click "Connect" On the right side of the Google My Business row.
Step 2: Start
If you wish to connect a Google My Business profile managed by someone else, please go to step 7b. In all other cases, please click "Start".
Step 3: Sign in to Google
Please log in to the relevant Google account using your email address and password if you aren’t already signed in with the correct Google account.
If you don't have an account, please click on create account and follow the steps.
Step 4: Allow Access
A window will open in which you are asked to grant the Listings Connector access to your Google profile. Please click “Allow”.
If you have previously allowed access, this step will be skipped.
If you are connecting a verified location which you are managing, move on to step 7a.
Step 5a: Create and Connect New Location
If you are creating and connecting a location that does not have an existing listing, please click "Create and connect".
The location is now created and connected. Please move on to step 6 to verify the location.
Step 5b: Connect Unverified Location
To connect an unverified listing that is managed by you, please click "Confirm" next to the location name. Please move on to step 6 to verify the location.
Step 5c: Connecting a Verified Location Managed by Another User (Request Access)
If you wish to connect a location that is managed by a third party, you can also request access to this location directly in the Connect Flow!
The system will recognise the location already exists and you must click on “Request Access”. Afterwards, you will be prompted with form you must fill. The request will be sent out to the current business manager.
Step 6: Verify Location / Continue Verification
Once the Google My Business profile is connected you can start the verification process. Please click "Verify this location" in the Connect Flow.
You can request the verification code directly in the Connect Flow. You will be prompted with the best verification methods available.
Phone verification is not always available.
If you choose the phone option, you will immediately receive the verification code on the provided phone number.
If you choose the option "by mail" a postcard with the verification code will be sent to the relevant business address. The postcard should arrive within 10 days. Verification codes are valid for 30 days.
Step 7a: Connecting a Verified Location
Once the location is verified, you can proceed to establish the connection by selecting “Connect only one location”.
Information: Only verified business accounts are able to connect all locations automatically by selecting “Connect all locations”.
If the location is managed by another user and they will be allowing the connection skip to step 7b.
Step 7b: Connecting a Location Managed by Others
If the Google My Business Profile is owned or administered by someone else, please send them the link as displayed in the image.
They can then sign in to the respective Google account and confirm with a few clicks that the profile may be connected. As soon as the owner/administrator has approved the account connection the process is completed.
In case the profile is not verified yet, they can also start the verification process and follow the process as stated previously.